Privacy Policy
Learn how W33Keys protects your privacy and handles your data
Table of Contents
1. Overview
Welcome to W33Keys, operated by W33Play Studios - W33DEV. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our game key price comparison service.
Key Points:
- We only collect necessary data to provide our service
- We never sell your personal information
- You have full control over your data
- We comply with GDPR and other applicable privacy laws
2. Data We Collect
2.1 Information You Provide
- Search Queries: Game titles and keywords you search for
- Contact Information: Email address if you contact us for support
- Feedback: Comments or suggestions you provide
2.2 Automatically Collected Information
- Technical Data: IP address, browser type, device information
- Usage Data: Pages visited, time spent, click patterns
- Cookies: Small files stored on your device (see Cookies section)
- Performance Data: Site loading times and errors for optimization
2.3 Data We Do NOT Collect
- Personal identification documents
- Financial information or payment details
- Social security numbers or government IDs
- Sensitive personal information (health, religion, etc.)
3. How We Use Your Data
3.1 Primary Purposes
- Service Provision: Display game prices and comparison data
- Search Functionality: Provide relevant search results
- Site Optimization: Improve performance and user experience
- Customer Support: Respond to your inquiries and feedback
3.2 Legal Basis (GDPR)
- Legitimate Interest: Operating our comparison service
- Consent: Optional cookies and analytics (where required)
- Contract Performance: Providing the service you requested
4. Data Sharing
We do NOT sell, rent, or trade your personal information to third parties.
4.1 Limited Sharing Scenarios
- Service Providers: Hosting, analytics, and technical support partners
- Legal Requirements: When required by law or legal process
- Business Transfer: In case of merger, acquisition, or asset sale
- Security: To protect our rights, users, or public safety
4.2 Retailer Integration
When you click on retailer links, you will be redirected to external websites. These sites have their own privacy policies and data practices, which we do not control.
6. Data Security
6.1 Security Measures
- Encryption: HTTPS/SSL encryption for all data transmission
- Access Control: Limited access to personal data on need-to-know basis
- Regular Updates: Security patches and software updates
- Monitoring: Continuous monitoring for security threats
Data Breach Policy: In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by law.
7. Your Rights
7.1 GDPR Rights (EU Users)
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data ("Right to be Forgotten")
- Portability: Receive your data in a structured format
- Restriction: Limit how we process your data
- Objection: Object to data processing based on legitimate interests
7.2 Other Regional Rights
Depending on your location, you may have additional rights under local privacy laws (CCPA, PIPEDA, etc.). Contact us for more information.
8. Data Retention
8.1 Retention Periods
- Search Data: 30 days for service improvement
- Analytics Data: 26 months in aggregated form
- Contact Records: 3 years for support purposes
- Server Logs: 90 days for security monitoring
- Performance Data: 6 months for optimization
- Legal Data: 7 years as required by applicable laws
Automatic Deletion: Data is automatically deleted when retention periods expire, unless legally required to keep it longer.
9. Third-Party Services
9.1 Service Providers We Use
- Hosting: Zap Hosting (Germany)
- Analytics: Self-hosted analytics solution
- CDN: Cloudflare (Privacy-focused configuration)
- Monitoring: Internal monitoring systems
9.2 Retailer Partners
Our service displays prices from various game retailers. When you visit these sites, their privacy policies apply. Popular retailers include:
- Steam, Epic Games Store, GOG
- G2A, Kinguin, CDKeys
- Humble Bundle, Green Man Gaming
- And many others
10. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.
10.1 Notification Process
- Minor Changes: Updated policy posted on website
- Significant Changes: Email notification (if we have your email)
- Material Changes: Prominent notice on website for 30 days
Your Continued Use: By continuing to use our service after changes take effect, you accept the updated Privacy Policy.
11. Contact Information
Data Protection Contact
Company: W33Play Studios - W33DEV
Address: 16, rue du village, Steinheim, Luxembourg
Email: contact@w33dev.net
Phone: +352 621 752 763
Data Protection Officer: Alex Linden - dpo@w33dev.net
11.1 Response Time
We aim to respond to all privacy-related inquiries within 5 business days. For GDPR requests, we will respond within the legally required 30 days.
11.2 Supervisory Authority
If you're not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.
Thank you for trusting W33Keys with your privacy
We're committed to transparency and protecting your rights. If you have any questions about this policy, please don't hesitate to contact us.